Casino / Sports
khela9 collects and uses your information only as described in this policy — including data linked to your bKash or Bank Transfer transactions, your device sessions and your account activity. Access to and use of this platform depends on your local law and eligible regions.
This policy sets out how we collect, store and use the personal information you provide when you create an account, make a deposit via bKash or Bank Transfer, browse our lobby or contact our support team. We collect only what is necessary to run your account, process transactions and respond to your queries. Information we hold includes your name, contact details, payment reference data from bKash or Bank Transfer interactions, device identifiers and session logs from your mobile or browser visits. We do not sell your personal data to third parties. Where we share information — for example, with payment processors handling your bKash deposit or Bank Transfer — we do so only to complete a transaction or meet a legal obligation. Data retention periods follow the requirements applicable in the regions where this service is available. If you are accessing this platform from Bangladesh, your use of it must comply with your local law, and eligibility depends on the rules in force in your region. We review this policy when operational or regulatory circumstances require it, and we post the updated version here. Checking this page periodically keeps you current with any changes we have made.
This policy applies to information collected directly through your khela9 account — from the moment you register through every session you open on mobile or desktop. It does not extend to external sites, third-party apps or services linked from our pages. Understanding the boundary helps you know where to direct a privacy question.
Covers all data you submit during registration, login and account updates — including the email address, mobile number and verification details you enter in your account settings. Any correction or deletion request starts here.
Covers payment reference data connected to bKash deposits and Bank Transfer activity processed through your wallet. We hold transaction identifiers as part of your account record. We do not store full bKash PIN or bank credentials.
Covers browsing data, cookie identifiers and device logs collected when you navigate the lobby, view game pages or use mobile access. This data helps us maintain session continuity and understand how the lobby is used.
Does not cover data collected by external payment gateways, game studios or linked sites once you leave our platform. Those services operate under their own policies, and we encourage you to read them separately before sharing personal details there.
You have several practical options for managing the information we hold about you. Log into your account and open the account settings page to review the profile details currently on record — your name, contact number and linked payment references are visible there. If anything is incorrect, you can edit the fields directly or submit a correction request through our support channel. Want to know what data we hold beyond your visible profile? Send a written request to our support team and we will describe the categories of information stored against your account. You can also ask us to close your account. Closure does not automatically erase all records — some transaction and compliance data may be retained for the period required under applicable rules. Eligibility to exercise these rights depends on your local law and the region from which you access this service. We aim to acknowledge every request within a reasonable time and will tell you clearly if a specific action is not available in your region.
Open account settings on mobile or desktop to see your stored profile details, linked contact information and payment references currently associated with your wallet.
Edit editable fields directly in account settings. For fields you cannot change yourself, send a support request with the correction clearly described and we will act on it.
Contact support in writing to ask which categories of personal data we hold against your account. We will respond with a clear description without requiring you to state a legal basis.
Ask support to close your account at any time. We will confirm the steps, explain what data may be retained for compliance reasons and give you a timeline for the process.
If you have a question about how we handle your data — or want to exercise any of the rights described above — these are the contact paths available through khela9. Use the route that suits how you prefer to communicate. We do not publish operating hours or response-time commitments here because those may vary; the support page shows whatever is currently published.
Open the chat widget from any page in your logged-in account. Describe your privacy question clearly and a support agent will pick it up from the queue shown on that screen.
Send your privacy or data request to the email address listed on our published contact page. Include your registered account email and a clear description of your request so we can locate your record promptly.
The Help Centre accessible from your account menu contains published articles on data handling, account settings and payment records. Check there first — many privacy questions are answered without needing to contact the team.
We approach data handling as a direct obligation to the account holder, not a formality. Here is how each area of our privacy practice works in practice for your account on this platform.
We use cookies and similar session identifiers to keep you logged in across pages and to understand how the lobby is navigated on mobile. You can manage cookie preferences through your browser settings; disabling certain cookies may affect session continuity on mobile access.
Access to your stored account data is restricted internally to functions that need it — support, payment processing and compliance. We do not expose your bKash or Bank Transfer reference data to game studios or marketing tools.
We keep your account and transaction records for as long as required by the rules applicable in the regions where we operate. After your account is closed, some records linked to bKash or Bank Transfer activity may be retained for the compliance period before deletion.
When we update this policy, the revised version is posted on this page with the change reflected in the document. We do not send automatic notifications for every minor edit, so checking this page after significant account activity keeps you informed.
These are the questions we hear most often from account holders about data handling, personal records and their choices under this policy.
We collect your name, email address, mobile number and the verification details you submit during registration. Once you make a deposit, payment reference data from your bKash or Bank Transfer transaction is added to your account record. Device and session data is collected from every login.
No. Game studios such as those supplying our lobby content receive no personal data from your account. Data sharing is limited to payment processors handling your bKash or Bank Transfer transactions and to compliance obligations. Studios receive only the session and game-state data needed to run the game.
Send a written request to our support team via the email address on our contact page. Include your registered account email. We will describe the categories of data held against your account. Eligibility to receive a full data copy depends on your local law and the region you access from.
Yes. Open account settings from your logged-in menu and edit any field that allows direct changes. For fields locked after verification — such as your registered mobile number — contact support with the correction clearly stated and we will review it against your account record.
We store a transaction reference linked to your bKash deposit, not your bKash PIN or full wallet credentials. That reference is used only to reconcile the payment against your account wallet. Access to that data internally is restricted to the payment and compliance functions that need it.
After your account is closed, records related to transactions — including bKash and Bank Transfer activity — may be retained for the compliance period required in the regions where this service operates. We will confirm the retention detail when you submit your closure request through support.